Leych Terms of Service

1. The Service

Leych is a multi-app workspace platform that may include tasks and boards, CRM, social publishing and local business tools, files, chat and calls, websites and domains, email and SMS tooling, SEO, hiring/talent features, Personal mode (when enabled), AI-assisted actions, and related administrative features. Features may change, be added, limited, or withdrawn as we improve the Service. Descriptions on marketing pages are for general information and do not expand these Terms unless we expressly agree in writing.

2. Eligibility and accounts

• You must be at least 18 years old and legally able to enter a binding contract.
• You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account, including actions by users you invite.
• Workspace admins control roles and permissions. You are responsible for configuring access appropriately and for removing users who should no longer have access.
• We may refuse, suspend, or reclaim usernames, workspace slugs, or accounts that are misleading, infringing, inactive, or reserved for security or branding reasons.

3. Customer content and Customer Data

“Customer Data” means content, files, contacts, messages, CRM records, posts, websites, prompts, configuration, and other materials you or your users submit to or generate in the Service, including data you pull from connected third-party accounts. As between you and Leych, you retain ownership of Customer Data.

You grant Leych a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, display, backup, and otherwise use Customer Data solely as needed to provide, maintain, secure, and improve the Service, to prevent abuse, and to comply with law. If you use AI features, that license includes sending relevant Customer Data to our subprocessors so those features can run.

You represent and warrant that you have all rights, consents, and lawful bases needed to submit Customer Data and to authorize our processing, including personal data of your customers, prospects, employees, and end users. You are solely responsible for the accuracy, legality, and quality of Customer Data and for notices and permissions required for your use of the Service. You must not submit data prohibited by Section 4.

4. Sensitive and regulated data (including HIPAA)

The Service is a general business workspace. It is not designed, certified, or marketed as a medical-records system, electronic health record (EHR), HIPAA-compliant environment, or system of record for protected health information.

• No PHI without a signed BAA. You must not upload, store, transmit, text, email, publish, or otherwise process “protected health information” (PHI) as defined under the U.S. Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations, or any similar health data regulated under applicable law, through the Service — including via CRM, files, chat, AI prompts, SMS, email, websites, forms, or connected accounts — unless Leych has first entered into a separate written Business Associate Agreement (BAA) with you that expressly covers that use. Leych does not offer a BAA by default, and creating an account or using the Service does not create a BAA or make Leych your business associate.
• Healthcare and clinic customers. Medical practices, clinics, med spas, dental offices, telehealth providers, labs, and similar organizations may use Leych for ordinary business operations (for example marketing, scheduling workflows that do not include PHI, social publishing, or internal tasks) only if they keep PHI and other regulated health data out of the Service. You are solely responsible for configuring your workflows so that clinical, treatment, payment, and health records stay in your HIPAA-capable systems.
• Other regulated data. Unless we agree in a separate written addendum, you must not use the Service to process: payment card primary account numbers (PCI DSS cardholder data), government-issued ID numbers where prohibited, student education records subject to FERPA where Leych would be a school official, or other data subject to a heightened regulatory regime that requires certifications or contracts Leych has not signed with you.
• AI and messaging amplify risk. AI features may send content to third-party model providers. SMS, email, and voice features transmit content over carrier and provider networks that are not HIPAA BAAs with you by virtue of your Leych account. Do not put PHI in prompts, agents, campaigns, or transcripts.
• If you submit prohibited regulated data in violation of this Section, you do so at your sole risk. We may suspend or delete related content and your access, and you remain fully responsible for any resulting regulatory, patient, or third-party claims.

5. Acceptable use

You will not, and will not allow others to:

• Violate law, including privacy, IP, export, sanctions, consumer, advertising, or telecom rules.
• Submit PHI or other regulated data prohibited by Section 4, or represent that Leych is HIPAA-compliant or covered by a BAA when it is not.
• Upload or transmit malware, or attempt to probe, scan, disrupt, reverse engineer (except where non-waivable law allows), or bypass security or usage limits.
• Use the Service to send spam, unsolicited bulk messages, deceptive marketing, or messages without required consent (including TCPA, CAN-SPAM, CASL, and carrier/A2P rules where applicable).
• Misuse connected platform tokens, scrape non-public data, or violate third-party platform policies (Meta, LinkedIn, Google, TikTok, YouTube, and others).
• Impersonate others, infringe rights, harass, exploit minors, or use Personal mode for unlawful or harmful conduct.
• Resell, sublicense, or provide the Service to third parties as a competing standalone offering except as expressly permitted in writing.

We may investigate suspected violations and suspend or terminate access, remove content, or report activity to authorities or platform partners when we reasonably believe it is necessary.

6. Artificial intelligence features

• The Service may include generative and assistive AI (drafting, image generation, search, agent replies, website generation, and similar). Outputs can be inaccurate, incomplete, biased, or infringing. You must review AI outputs before relying on them or publishing them to customers or third platforms.
• AI features may send prompts, files, and other Customer Data to model providers acting as our subprocessors. Do not submit data you are not authorized to process that way, and do not submit PHI or other data prohibited by Section 4.
• Unless we expressly agree otherwise in writing, we do not claim ownership of your prompts or of Customer Data outputs generated for you, but we may use de-identified or aggregated operational signals to maintain and improve reliability, safety, and performance of the Service.
• AI credits, rate limits, and model availability may change. We do not guarantee any particular model, quality level, or uninterrupted AI availability.
• You remain solely responsible for decisions made using AI outputs and for compliance of published content with advertising, disclosure, employment, and consumer laws.

7. Messaging, email, and voice

If you enable SMS agents, newsletters, inbound email-to-task, click-to-call, or similar features, you are the sender/initiator of those communications. You must obtain and honor required consents and opt-outs, keep required privacy/terms disclosures available (including any Leych-hosted SMS program pages), and comply with Twilio, carrier, The Campaign Registry, and applicable telecom rules. Leych provides tooling and may operate managed numbers or subaccounts as a service facilitator; we are not responsible for your message content, consent records, or campaign compliance failures. You authorize us and our providers to transmit messages and calls you initiate through the Service. Messaging channels must not be used for PHI or other regulated health content except under a separate written BAA as described in Section 4.

8. Third-party services and customer sites

The Service integrates with third parties (for example social networks, Google services, hosting, domains, email, telephony, analytics, stock imagery, and AI providers). Those services are governed by their own terms and privacy policies. We do not control them and are not liable for their availability, acts, omissions, data practices, or policy changes. Disconnecting an integration may limit related features.

If you publish websites, domains, QR codes, or newsletters through Leych, you are responsible for the published content, DNS configuration you control, lead handling, cookie/privacy notices on your sites, and any claims made on those properties. Stock or AI-generated media may be subject to third-party license terms; you must follow them.

If you use Leych to invoice or charge your own customers, payments are processed by Stripe on a Stripe account that you open and control. You are the merchant of record and the seller. You are responsible for the goods and services you bill for, your invoices and tax treatment, refunds and disputes, and your compliance with the Stripe Connected Account Agreement. Leych is a software platform; we do not hold your funds, are not a party to your sale, and may charge a platform fee that we disclose in-product. Payouts go to the bank account you give Stripe, and Stripe may delay, hold, or close accounts under its own terms.

9. Trials, fees, and taxes

• We may offer a free trial (including a 14-day trial described on our marketing site). Trial scope, duration, and conversion to a paid plan are as presented at signup or in an order. Unless we say otherwise, cancel before the trial ends to avoid charges.
• Paid plans, usage fees (for example AI, messaging, domains, or SEO lookups), and overages are billed as disclosed at purchase or in-product. Fees are non-refundable except where required by law or expressly stated by us.
• You are responsible for applicable taxes. We may suspend Service for overdue amounts after notice. Price changes apply prospectively after notice for renewing subscriptions.
• Plans are month-to-month unless a different term is agreed in writing.

10. Intellectual property

Leych and its licensors own the Service, software, interfaces, documentation, brand, and all related IP. Except for the limited right to use the Service under these Terms, no rights are granted. You may not copy, modify, or create derivative works of the Service except as allowed by us in writing or by non-waivable law.

Feedback you provide may be used by Leych without restriction or compensation. You assign to Leych all rights in feedback to the extent needed for that use.

11. Confidentiality and security

Each party will protect the other’s non-public information with reasonable care and use it only for performing under these Terms. Customer Data is handled as described in the Privacy Policy. You must use strong credentials, protect API keys and tokens, and promptly notify us of suspected unauthorized access to your workspace. No method of transmission or storage is completely secure; we do not warrant absolute security.

12. Beta and experimental features

We may label features as alpha, beta, preview, or experimental. Those features are provided as-is, may be unstable or discontinued, and may be subject to additional terms. They are excluded from any uptime or support commitments unless we expressly include them.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Leych disclaims all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI outputs, rankings, analytics, or third-party data will be accurate or complete. Without limiting the foregoing, Leych makes no warranty that the Service meets HIPAA, HITECH, PCI DSS, FERPA, GLBA, or any other industry-specific security or privacy standard, or that it is suitable for processing PHI or other regulated data described in Section 4.

14. Limitation of liability

To the maximum extent permitted by law, neither Leych nor its officers, directors, employees, or suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption, even if advised of the possibility.

Our aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid to Leych for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100) if you have paid nothing.

These limits apply regardless of the legal theory and form an essential basis of the bargain. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted. For clarity, Leych has no liability arising from your decision to process PHI or other regulated data in the Service without a signed BAA or other required addendum.

15. Indemnification

You will defend, indemnify, and hold harmless Leych and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Data; (b) your use of the Service; (c) your communications (email, SMS, voice, social posts, websites); (d) your violation of these Terms or law; (e) disputes between you and your users, customers, patients, or platform providers; (f) your combination of the Service with products or content not provided by us; or (g) any submission or processing of PHI or other regulated data in violation of Section 4, including claims under HIPAA/HITECH, state health-privacy laws, patient or consumer claims, regulator investigations, and costs of notification, mitigation, or penalties.

16. Suspension and termination

You may stop using the Service at any time and may delete a workspace subject to in-product controls. We may suspend or terminate access immediately if you materially breach these Terms, create risk to the Service or others, fail to pay, or if required by law or a platform partner. Upon termination, your license ends. We may delete or retain Customer Data as described in the Privacy Policy and as needed for backups, legal holds, and dispute resolution. Sections that by nature should survive (including ownership, disclaimers, limits, indemnity, and governing law) survive termination.

17. Copyright complaints (DMCA)

If you believe content on the Service infringes your copyright, send a notice to support@leych.com with: (1) your contact details; (2) identification of the copyrighted work; (3) the allegedly infringing material and its location; (4) a statement of good-faith belief; (5) a statement under penalty of perjury that the information is accurate and that you are authorized to act; and (6) your physical or electronic signature. We may remove content and, in appropriate circumstances, terminate repeat infringers.

18. Export and sanctions

You may not use the Service if you are located in a comprehensively sanctioned jurisdiction or are a denied/restricted party under U.S. or other applicable law. You will comply with export control and sanctions laws.

19. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Exclusive venue for disputes lies in the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction there. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION ARISING OUT OF THESE TERMS OR THE SERVICE.

Before filing a claim, you agree to try to resolve the dispute informally by emailing support@leych.com and allowing 30 days for a response, except for claims seeking injunctive relief for IP or misuse.

20. Changes

We may update these Terms. For material changes, we will provide reasonable notice (for example by email or in-product notice). The “Last updated” date shows the current version. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.

21. Miscellaneous

• These Terms, the Privacy Policy, and any order or plan details are the entire agreement and supersede prior discussions about the Service.
• If a provision is unenforceable, the remainder stays in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent, except to an affiliate or successor in connection with a merger or sale of substantially all assets; we may assign to an affiliate or successor.
• Notices to you may be sent to your account email; notices to us go to support@leych.com.
• Headings are for convenience only.

22. Contact

Leych Company
Houston, Texas, United States
Email: support@leych.com